From EZP Knowledge Base

We all know how annoying and dangerous spam messages are. This full-featured article on how to use our anti-spam service will help you and your clients keep the lid closed on spam.

Typically anti-spam solutions tend to focus on keyword and white/black list filtering techniques, these techniques often result in cases of false positives and time consuming white-listing. Our anti-spam solution is based on the fingerprinting of spam messages and distributed signatures of known spam characteristics, which results in a high degree of accuracy with very minimal amounts of false positives.

Our anti-spam service offers the following features:

Logging, delivery queue management, quarantine system, callout cache management, user management, domain statistics, protection reports, email restrictions and white/black lists.

In-order to gain access to the spam-panel you need to first login to cPanel, from within cPanel you can access the "Professional Spam Filter 2" button,

If your current cPanel account has only a single domain in use, you will be automatically redirected to the spam-panel for this single domain. On the other hand if you have multiple domains within your current cPanel account you will be presented with a list of your domains in which you can manage individually.

Once logged-in you will be presented with the following screen:

(note: resellers will be presented with a domain overview page before this screen; which is the domain level management area)

Incoming

• Log search

To search the logs with the built-in search tool, simply enter in your search values, dates and choose the message status (weather that be accepted or rejected - you can also specify weather or not you want your values to partially match the results or not)

• Get raw log

This is pretty straight forward, select a date for the logging information you wish to retrieve and download it locally.

• Delivery queue

This option will allow you to manage the delivery queue, you will have the option of freezing the queue or flushing it out.

• IMAP quarantine system

This is where identified spam messages will be held until they are either released manually or auto purged (purging happens every 30 days).

From the quarantine page you can view the identified spam messages, release messages for delivery or permanently delete them off the anti-spam server.

• Callout cache

This page allows you to clear the callout cache , this should only be cleared if you are having issues sending mail to specific domains and or are troubleshooting a delivery issue.

Statistics

• Domain statistics

Use this page to view mail statistics for the selected time period that you choose. Simply select a date range for the statistics you wish to view, then click the "Show" button.

Quarantine

• Manage settings

This page will allow you to set the thresholds for what is to be deemed as spam and what should be treated as "unsure". Do not change these settings unless you know what you are doing, inappropriately adjusting these settings may result in mail being lost.

• Report spam

The "Report spam" page will enable users to train the spam filter to be aware of spam messages that have slipped through the cracks. To report messages to the spam filter, click the "Browse.." button and select the saved spam message locally (currently only .eml files are support), once you've selected the spam message, hit the "Upload" button and the anti-spam server will process the characteristics of the message, which will be used to train the spam filters for future messages.

Protection report

• On-demand report

This page allows you to generate an on-demand protection report that will be emailed to the specified address. You may choose that start date, period (day or week), language, format as well as the option to include the extra spam table.

• Manage settings

This page will allow you to setup automated spam reporting to email recipients. You may choose the mailing frequency, language and format as well as the option to include extra spam table.

• Manage recipients

Here you can add additional recipients of automated protection reports. To add additional user, hit "Add recipient" enter in your settings and click "Enable".

Whitelist

• Sender whitelist

This page will allow you to add senders and domains to the whitelist. Simply click "Add sender" and then specify an email address or "@domain.tld" to whitelist addresses and domains, respectively.

• Recipient whitelist

With recipient whitelisting you can choose which addresses will receive all messages, effectively bypassing all spam filters.

Simply click "Add recipient", then enter a user for the domain, finish by clicking "Add".

Outgoing

• Clear callout cache

This page will allow you to clear the callout cache for your domain, callout cache stores the records of email addresses to speed up delivery. To clear the callout cache, simply click "Clear" and your done.

• Manage Users

Here you can add users/addresses to use our anti-spam server for outgoing mail. Once you've added a user/address you may customize options such as automatic locking, outgoing limit per hour, outgoing limit per minute, user lock timeout, maximum unlocks by timeout, required "From" domain and valid sender checking.

• Log Search

Here users can search through the outgoing mail logs. Search the logs by selecting a combination of time period, sender, recipient, sender hostname, sender IP and message status, you my also use the predicates "OR" and "AND" to crawl through the logs.

Users

• Web interface users

Here admins can manage user access to the spam-panel. To give additional users access to the spampanel, click the "Add" button and enter the username and password for the new account, set the status to active and hit "Save" - Done!.

Domain

• Edit route(s)

You may modify the endpoint mail route on this page, you can also check routes for open relays. To change the endpoint mail route, click "Add route", type in the hostname of the mailserver followed by the port (default SMTP port is 25). You can also change the priority of the routes by simply dragging them up or down.

• Domain aliases

From this page you may add domain aliases, essentially allowing messages to be filtered then forwarded to other domains. To add an alias click the "Add alias" button and specify and alias, then hit "Add".

• Subject notation

You can set the subject notation for "unsure" and spam messages here. Subject notation is only in effect when quarantine is disabled.

• Block extensions

Here you'll be able to choose which file extensions should be blocked by the spam filter. To block an extension, simply click "Add extension" and type the 3 digit extension you wish to block, then click "Add".

• Email size restriction

To limit the size of emails, enter in the maximum number of KBytes you wish to allow, then click "Update".

• Sender blacklist

This option allows you to add senders to the blacklist, senders added to the blacklist will never be allowed to send mail to anyone on the domain the sender is blacklisted from. To add a sender to the blacklist, click "Add sender" then enter a hostname or email address, hit "Add" and your finished.

• Recipient blacklist

This option will make it so that the recipient specified will never be able to receive mail from any address. To add a recipient to the blacklist click "Add recipient" then enter a recipient address at the local domain level, finish by clicking "Add".

With the above tools and the highly accurate filtering technologies in place, annoying spam messages will soon be a thing of the past, thanks for reading!

Spam Filter Managment:

Please see: How to manage the spam filter