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Managed Support

What is Managed Support?

Here is a quick overview of what we at EZP include in our support for all clients.
  • 24/7 Ticketed/Email Support
  • Phone Support from 10AM - 6PM PST, Monday to Friday
  • Best Effort Third Party Application Support
  • All Major Services are Monitored 24/7 (Apache, FTP, MySQL, SSH, Ping)
  • Initial Server Hardening & Tuning:
    • Apache
    • MySQL - remove test DB, etc.
    • SSH - enforce ssh2 only
    • FTP - disable anonymous logins
    • Harden Crond
    • DNS - disable recursive queries
    • Secure tmp
    • Install Firewall (CSF)
    • Disable unnecessary services
  • Automatic cPanel Updates
  • Proactive DOS Prevention
  • Redundant Network
  • 4 Hour Hardware SLA
  • Ongoing Service Tweaks to MySQL, Apache, etc.
  • Product/Platform Consultations
  • Expert and Honest Support
  • Free Software Compatibility Checks
  • Security Updates & Installation
  • SSL Certificate Setup and Installation
  • Website Migration Assistance
  • Best Effort Hack Recovery Services

Essentially, we manage and maintain our servers & VPS's to ensure our clients are up and running as optimally as possible - 24/7/365. Our monitoring system will alert us within minutes of any service interruption and our support team will work to ensure a quick resolution at anytime. We are constantly updating servers & VPS's to ensure everything is tuned specifically for the client's specific needs. Ensuring our clients business is up and running is of course our number one priority.

The following services are not included by default, but are available upon request:

  • Resource Monitoring
  • Website monitoring (as opposed to simply monitoring the service, such as Apache)
  • Custom Partition Setup
  • Offsite Backup/Disaster Recovery Planning
  • SSL Certificate Sales
  • Domain Registration
  • Load Balancing Configurations
  • High Availability Configurations
  • Custom Installs via IPMI
  • Custom Website Development